Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from heatxindia.store (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:

- Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier.
- Log files track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring and exit pages, and date/time stamps.
- Web beacons, tags, and pixels are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

- Name
- Billing Address
- Shipping Address
- Email Address
- Phone Number
- Payment Information
- Product Customization Details

We refer to this information as “Order Information”.

For customized products, customers may provide photos, logos, artwork, text, designs, screenshots, and other files required for order processing and customization. These files are collected solely for the purpose of producing and delivering the requested products.

When we talk about “Personal Information” in this Privacy Policy, we are talking about both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information that we collect generally to:

- Process and fulfill orders
- Arrange shipping and delivery
- Provide invoices and order confirmations
- Communicate with customers
- Verify payments
- Prevent fraud and unauthorized transactions
- Provide customer support

For customized products, customers may be required to contact us through WhatsApp and provide product screenshots, photos, artwork, customization instructions, or other details necessary to complete the order.

We use the Device Information that we collect to:

- Help screen for potential risk and fraud
- Improve and optimize our website
- Understand customer behavior and website usage
- Improve our products and services
- Measure the effectiveness of marketing campaigns

Payment Information

Currently, orders are processed after successful payment confirmation through accepted online payment methods, including UPI payments where applicable.

For certain customized products, customers may be required to contact us on WhatsApp at 6375686223 to provide product details, screenshots, photos, customization instructions, and payment confirmation before order processing begins.

Order production may begin only after payment confirmation has been received.

Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example:

- We use Shopify to power our online store.
- We may use Google Analytics to help us understand how customers use our website.
- We may share information with shipping and logistics partners for order delivery.
- We may share information with payment processing providers to verify and process payments.

We may also share your Personal Information to comply with applicable laws and regulations, respond to lawful requests, protect our rights, prevent fraud, or enforce our policies.

Customer Uploaded Content

Customers are responsible for ensuring that any photos, logos, artwork, designs, text, or other content submitted for customization do not violate any copyright, trademark, intellectual property, or legal rights of third parties.

HeatX India is not responsible for content provided by customers for customization purposes.

Behavioural Advertising

As described above, we may use your Personal Information to provide advertisements, promotions, product recommendations, and marketing communications that may be relevant to your interests.

You may opt out of certain advertising services through the settings provided by those advertising platforms.

Do Not Track

Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you request deletion where legally permitted.

We may also retain information for accounting, taxation, legal, security, and business record purposes.

Security

We take reasonable precautions and follow industry practices to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to applicable legal requirements.

If you wish to exercise these rights, please contact us using the details provided below.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, operational needs, or service offerings.

Any changes will be posted on this page.

Minors

The Site is not intended for individuals under the age of 13.

For more information about our privacy practices, questions, complaints, or requests regarding your personal information, please contact us:

HeatX India

Website: heatxindia.store

Email: anand1998nagar@gmail.com

WhatsApp: 6375686223

Privacy Compliance Officer
HeatX India